BSNL Customer Care Number & Customer Service
Get instant access to BSNL customer care number, helpline number, and customer service contact details. Find BSNL toll free number, complaint number, email support, and complete escalation matrix for quick resolution.
BSNL
BHARAT SANCHAR NIGAM LIMITED (BSNL) was formed by corporatization of the erstwhile Department of Telecom Services & came into being on 15th September 2000. The company has taken over w.e.f. 01.10.2000 the erstwhile functions of the Department of Telecom in respect of provision of telecom services across the length and breadth of the country excluding Delhi & Mumbai. At the time of corporatization of BSNL, the Cabinet decision stipulated that Government shall provide a package of measures to ensure that the viability of BSNL is not impaired by providing uneconomic but socially desirable services at the behest of the Government
BSNL Customer Care Information
Looking for BSNL customer care number? You've come to the right place. CallMyCare provides comprehensive BSNL customer service information including helpline numbers, email support, and escalation procedures for quick issue resolution.
BSNL Customer Support Options
- BSNL Customer Care Number: Direct phone support for immediate assistance
- BSNL Helpline Number: 24/7 support for urgent queries
- BSNL Email Support: Written communication for detailed issues
- BSNL Complaint Number: Dedicated line for grievances and complaints
- BSNL Escalation Matrix: Step-by-step escalation process
Complete BSNL Customer Care Guide
Frequently Asked Questions - BSNL Customer Care
What is BSNL customer care number?
BSNL customer care number is available in our contact details above. For immediate assistance, you can call the primary customer care number. The helpline is available 24/7 for urgent queries and customer support needs.
How to contact BSNL customer care?
You can contact BSNL customer care through multiple channels: Call the customer care number, send an email to their support team, use live chat on their website, or reach out via social media. Each contact method is listed above with specific details and operating hours.
What are BSNL customer care timings?
BSNL customer care operates with different timings for different services. The primary helpline is typically available 24/7, while specialized services may have specific operating hours. Check the contact details above for specific timing information for each service.
How to escalate BSNL complaints?
To escalate BSNL complaints, follow our escalation matrix above. Start with customer care, then move to nodal officer, appellate authority, and finally regulatory bodies like TRAI (for telecom) or RBI (for banking). Each level has specific contact details and escalation procedures.
BSNL Customer Service Information
📞 Phone Support
- • 24/7 customer care helpline
- • Toll-free numbers available
- • Multi-language support
- • IVR navigation assistance
📧 Email Support
- • Dedicated support email addresses
- • 24-48 hour response time
- • Detailed query resolution
- • Document attachment support
💬 Live Chat
- • Real-time chat support
- • Quick query resolution
- • Screen sharing assistance
- • Chat transcript available
📱 Social Media
- • Twitter support handle
- • Facebook customer care
- • WhatsApp business support
- • Instagram direct messages
BSNL Quick Reference Guide
Emergency Contact
Call primary customer care number for immediate assistance
Best Time to Call
Early morning (8-10 AM) or late evening (8-10 PM) for shorter wait times
Have Ready
Account number, registered mobile number, and ID proof details
Customer Support Escalation Layers
Choose the appropriate support level for your issue. Start with Primary Support for immediate assistance.
Primary SupportPrimary
First level customer support for general queries
Customer Care Number
Customer Care Number
SMS Support
SMS Support
Chat Support
Region-Wise Escalation (Level 2 – Appellate Authority)Secondary
If your complaint is not resolved within: - 10 days (billing/service-related), or - 3 days (network faults) you may escalate to your Circle’s Appellate Authority (PGM - CFA).
Final Escalation (Level 3)Company
If unsatisfied with the Appellate Authority’s resolution within 3 months
Government Escalation (Final Level)
Consumer Helpline
National Consumer Helpline for all consumer grievances
Public Grievance Portal
Central Public Grievance Redress and Monitoring System
TRAI (Telecom)
Telecom Regulatory Authority of India
RBI Banking Ombudsman
Reserve Bank of India Banking Ombudsman
📋 Before Escalating to Government:
- • Ensure you have exhausted company-level escalation
- • Keep all complaint reference numbers and communication records
- • Document dates, times, and details of all interactions
- • Be prepared to provide evidence of the issue
Frequently Asked Questions - BSNL Customer Care
What is BSNL customer care number?
BSNL customer care number is available above in our contact details section. You can call this number for immediate assistance with your queries.
Is BSNL customer care available 24/7?
BSNL customer care availability varies by service type. Check the specific contact details above for operating hours and 24/7 support options.
How to escalate BSNL customer care complaints?
Use our escalation matrix above to escalate your BSNL complaints through proper channels including nodal officers and regulatory authorities.
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BSNL Customer Care Services
Common Issues Resolved:
- • Network issues
- • Recharge problems
- • Plan changes
- • Data issues
- • Call drops
- • Bill disputes
Urgent Support For:
Network outage, emergency recharge, call blocking issues
Brand Statistics
Based on 1 customer reviews